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Help Desk Manager (Bangalore)ID:11283

80,000 INR ~ 110,000 INRBangalore
  • Job Category

    Sales(B to B)

  • Industry

    IT

  • Job Description

    ■Replacement Position / Report to Indian Help desk Manager
    ・Manage and Work for around 17 members in team

    - Achieve the Group's objectives with continuous improvement in service delivery & service level management and customer satisfaction.
    - This individual will provide leadership to Teams in implementing strategic initiatives in line with management direction for meeting Team's targets and customer expectations without any deviation.
    - To oversee timely delivery of quality technical support service to customer.
    - The individual will provide inputs from operations to the upper layers and also pass down the strategic initiatives from the upper layers to the operations teams.
    - Responsible for leading technical/functional support team to provide customer service and resolve all functional & technical issues.
    - Customer facing and negotiations
    - Overall service delivery and SLA adherence
    - Manage / Plan and review day-to-day activities.
    - Responsible for the end user relationship and communications including interactions with internal management team and the external client account team.
    - To drive the technical/process related services and oversee service delivery, ensuring SLA / KPIs are met.
    - Provide overall leadership and mentorship to the team leads on complex issues that require assistance.

  • Requirement

    【Must】
    - Around 3 to 8 years in IT Service Delivery
    - Solid techno/functional background combined with customer service experience.

    ・Knowledge
    - Knowledge of IT Service Management (for both infrastructure& Application), Application Lifecycle and associated Operational Management services.
    - ITIL Process knowledge in delivering services.

    【Prefer】
    - Work experience in Japanese company or Japanese Speaking person any level

  • English Level

    -

  • Other Language

    -

  • Working Hour

    9:00 ~ 18:00

  • Benefit

    -

This job is closed

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